Overview

Baliyan Refund and Return Policy

• Customers can raise a complaint if they receive a damaged, defective, missing, or incorrect product.
• A complete parcel unboxing video is mandatory for all such complaints.
• The video must begin before opening the parcel.
• The entire unboxing process must be recorded continuously.
• The video must not contain cuts, edits, pauses, or filters.
• Complaints without a valid unboxing video will not be considered for review or resolution.
• Customers must email the complaint to
• The email should include:
  • Complete unboxing video
  • Customer’s full name
  • Order ID
  • Description of the issue
• Baliyan states that its support team will respond within 1–2 business days.
• The policy mentions replacement or another resolution for eligible complaints.
• A fixed refund timeline or refund method is not clearly mentioned.
• The policy does not clearly mention returns for change of mind, personal preference, or simply not liking the product.
• There is no clearly stated universal 7-day return or refund policy.